Global Finance magazine chooses Banco Sabadell’s website for enterprises as the best in Europe

In this regard, the work carried out by the InnoCells team has made it possible to set up a new homepage and more intuitive and functional menus, as well as to provide new digital interaction features that enhance the presence of our business managers. The digital functionalities that customers use on a daily basis have also been optimised, simplifying transfer operations, with a new interface to manage files quickly and easily, and with easier access for customers with private and corporate contracts. In short, today our customers benefit from our highly usable website, something which Global Finance has chosen to highlight with the award ‘The Best Online Portal, User Experience (UX) Design in Western Europe.’

For Carlos Ventura, CEO and General Manager of Business and Network, this accolade is ‘the confirmation of the high capabilities we have as a bank, not only in the field of innovation and digitisation, but also regarding our vocation for service, for customers our absolute best. The award highlights the Bank’s most visible strengths and is an incentive to continue to enhance the excellence of the service we provide, as well as the satisfaction of our customers.’

In line with the words of Carlos Ventura, Banco Sabadell has reclaimed its second place in the recommendation level ranking (NPS) in online banking for companies, according to the latest study by Accenture. It is worth noting that we have a business panel, which has allowed us to ‘learn about the companies’ behaviour in greater detail, which in turn makes it possible to work on digital innovation around their needs’, as the InnoCells Digital Corporate Banking Manager, Denis Nakagaki explains.

What is Global Finance

Global Finance magazine, specialising in financial markets and investment banking, has been helping corporate leaders, bankers and investors chart the course of global business and finance since 1987. Their annual awards acknowledge excellence and have become the standard as far as quality and trustworthiness is concerned.

Every year, the magazine, which has a print run of about 50,000 copies and readers in 163 countries, selects the best financial institutions worldwide based on a qualitative analysis carried out by experts and parameter measurement, such as market share, number and volume of operations and innovation.

Global Finance editors, industry analysts, business executives and technology experts select the award winners, assessing entries submitted by the banks themselves, along with independent research, against a range of parameters.

Global Finance uses a proprietary algorithm with criteria weighted by their relative importance, such as knowledge of local conditions and corporate customer needs, financial strength and security, market position, compliance and customer service excellence.