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Flash flood emergency
Customers affected: 96 368 98 72
Attention insurance: 96 500 00 03

Banco Sabadell measures Extension of special measures How you can help We’ll help you with the process Useful links
Imagen de una oficina del Banco Sabadell

Banco Sabadell Measures

At Banco Sabadell we have activated a plan of support measures for families and businesses affected by the consequences of the flash flood in the Valencian Autonomous Community, with which we aim to offer effective and rapid help to deal with the devastating effects of the storm.

  • We have approved an increase of €100 million to the credit facility at the disposal of the government of the Valencia region.
  • A further €15 million, increasing it to €75 million, for the official financing credit facilities and guarantees of the Sociedad de Garantía Recíproca (SGR) so that this body can help victims with their needs.
See support measures

Extension of Banco Sabadell’s special measures

Loans and credits:

Through the new Guarantee Facilities of the Official Credit Institute (ICO) we have made available to private customers, the self-employed, businesses and shops a 0% credit facility during the first three months to help those affected by the flash flooding that devastated the Valencian Community.

Link to press release

Mortgage payments on properties located in the towns and districts affected by the flash flood are suspended; as are payments on loans, credit or leasing for the payees specified in Royal Legislative Decree 6/2024 who reside or conduct their professional activity in these towns and districts.

Transfers and ATMs:

Fees are waived for cash debit withdrawals from ATMs in the province of Valencia until 1 December. During the months of November and December we have decided to eliminate instant transfer fees.

Easier access to banking services for families and businesses affected by DANA with the deployment of mobile branches and cash dispensers.

Link to news

Pension plans:

To help our customers affected by the storm and flash flooding, we offer the possibility of drawing, on an exceptional basis, on part of the consolidated rights of their pension plans, so that they can meet possible liquidity needs.

POS terminal measures:

During the months of November, December and January, our self-employed and corporate customers will receive a 100% rebate on the POS terminal flat-rate fee and maintenance fee.

We have activated the solidarity rounding application at the Smart POS terminal so that people can make contributions when they make payments in stores.

How you can help

Banco Sabadell has set up a fund-raising current account to collect aid from citizens and allocate it to the reconstruction of the affected towns. Our commitment is to double the amount contributed by the general public to a maximum of three million euros, bringing the total contribution to six million euros.  

Conditions governing the Special action for those affected by the DANA emergency

The account remains open to continue receiving contributions from the general public through the account number ES94 0081 0693 6100 0242 3445 or Bizum code 10718.

I want to help

We’ll help you with the process

If you need help, we have set up a hotline for our affected customers:
96 368 98 72.

For insurance matters, we will take calls on 96 500 00 03.

The torrential rains in Spain have caused numerous material damages to homes, vehicles and businesses, forcing many people to apply for help from the Consorcio de Compensación de Seguros (CCS) to cover losses. We explain all the steps in detail.

Discover the essential data that you will be asked to provide in the call to complete the claim application at the Consortium.

Manage it with us

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