• The bank aims to provide greater autonomy for its customers with visual impairments
  • NaviLens codes, which are already used in many public spaces such as bus stops, airports and train stations, will enable customers to move around Banco Sabadell’s branches more easily
  • They can be scanned without lens focus, are readable from a considerable distance, and are available in 41 languages; they enable visually impaired customers to locate the entrance and enter the branch unaided, as well as helping them to locate the adapted ATMs, accessible counters or the branch noticeboard

21 January 2026

Banco Sabadell has started introducing the NaviLens code system in its branches and at its accessible ATMs, making it the first financial institution to roll out this technology in order to give customers with visual impairments a more autonomous experience.

The introduction of this social-purpose technology developed by NaviLens offers a broad spectrum of tools that can help people with visual impairments get around more easily inside Banco Sabadell’s branches. This approach, which enables genuine accessibility in public spaces, such as bus stops, airports and train stations, has led to the adoption of NaviLens in cities such as New York, Madrid, Barcelona, London and Melbourne, as well as several towns and villages in the Community of Valencia.

Assistant General Manager and Director of Organisation & Commercial Productivity at Banco Sabadell, Robert Durán, holds the partnership with NaviLens in high regard as “the implementation of this new technology in our accessible branches has placed us in a pioneering position, by offering a service that promotes universal access to financial services, fosters inclusion, facilitates personal independence and improves the customer experience”.

For his part, the CEO of NaviLens, Lorenzo Campos, states that “the rollout of NaviLens at Banco Sabadell branches is a key step towards achieving universal accessibility. At NaviLens, we place the user front and centre to remove physical and language barriers, enabling them to find their own way from the entrance to all of the main facilities and services. This pioneering project increases the autonomy of people with disabilities and places Banco Sabadell at the forefront of inclusive innovation and social sustainability”.

Unlike QR codes, these coloured codes can be scanned without lens focus and are readable from a considerable distance. The user does not need to know exactly where the codes are, as the app is able to scan them while in motion and from a wide angle perspective, reading them from up to twenty meters away.

They also offer universal accessibility as they are available in 41 languages, which makes them very useful for the Bank’s international customers, a very significant segment for Banco Sabadell.

This innovative system provides accessible information in real time including audio descriptions, sign-language videos and pictograms, thus removing language barriers and guiding people with different sensory abilities in public and private spaces.

The NaviLens codes are also a great tool to enable customers with a visual impairment to move around the branch autonomously, enabling them to locate accessible customer service counters, adapted ATMs and the branch noticeboard, as well as indicating the location of the main entrance and how to access the branch independently.

In this respect, it is worth noting that Banco Sabadell has already upgraded a large proportion of its network of ATMs as part of its plan to improve accessibility. These improvements include, among others, high contrast mode and voice-guided instructions, Braille labels, and positioning the machines at a lowered height for people with mobility issues.

As well as focusing on people with visual impairments, this colour-coded system is also aimed at the general public through the NaviLens GO app. This version has been conceived with the general public in mind.