Flash flood emergency
Customers affected: 900 822 889
Attention insurance: 900 822 474
Banco Sabadell Measures
At Banco Sabadell we have activated a plan of support measures for families and businesses affected by the consequences of the flash flood in the Valencian Autonomous Community, with which we aim to offer effective and rapid help to deal with the devastating effects of the storm.
- We have approved an increase of €100 million to the credit facility at the disposal of the government of the Valencia region.
- A further €15 million, increasing it to €75 million, for the official financing credit facilities and guarantees of the Sociedad de Garantía Recíproca (SGR) so that this body can help victims with their needs.
Extension of Banco Sabadell’s special measures
Loans and credits:
Credit available to individuals, self-employed professionals, businesses and retail outlets with 0% APR during the first three months and 2.5% APR for the remainder of the term (max. 5 years) through the new Guarantee Lines of the Official Credit Institute (Instituto de Crédito Oficial, or ICO). For example, for an ICO loan of €10,000 over 60 months, the customer will pay a single instalment upon maturity of €11,205.56, corresponding to €10,000 principal and €1,205.56 interest.
Mortgage payments on properties located in the towns and districts affected by the flash flood are suspended; as are payments on loans, credit or leasing for the payees specified in Royal Legislative Decree 6/2024 who reside or conduct their professional activity in these towns and districts.
Transfers and ATMs:
Waiver of fees on cash withdrawals made using debit cards at ATMs in the province of Valencia until 31 January. We have also decided to waive all fees on instant transfers during November and December.
Easy access to banking services to help families and businesses affected by the DANA flash floods, through mobile branches, automated teller machines (ATMs), and the opening of two local centres with more than twenty specialists.
Pension plans:
To help our customers affected by the storm and flash flooding, we offer the possibility of drawing, on an exceptional basis, on part of the consolidated rights of their pension plans, so that they can meet possible liquidity needs.
POS terminal measures:
During the months of November, December and January, our self-employed and corporate customers will receive a 100% rebate on the POS terminal flat-rate fee and maintenance fee.
We have activated the solidarity rounding application at the Smart POS terminal so that people can make contributions when they make payments in stores.
How you can help
Banco Sabadell has set up a fund-raising current account to collect aid from citizens and allocate it to the reconstruction of the affected towns. Our commitment is to double the amount contributed by the general public to a maximum of three million euros, bringing the total contribution to six million euros.
Conditions governing the Special action for those affected by the DANA emergency
The account remains open to continue receiving contributions from the general public through the account number ES94 0081 0693 6100 0242 3445 or Bizum code 10718.
We’ll help you with the process
If you need help, we have set up a hotline for our affected customers:
900 822 889.
For insurance matters, we will take calls on 900 822 474.
The torrential rains in Spain have caused numerous material damages to homes, vehicles and businesses, forcing many people to apply for help from the Consorcio de Compensación de Seguros (CCS) to cover losses. We explain all the steps in detail.
Discover the essential data that you will be asked to provide in the call to complete the claim application at the Consortium.
Enlaces de interés
- Terms and conditions of the Special campaign for those affected by the flash flood
- Affected CASER policyholders: emergency contact phone number: 91 155 34 04
- Affected ERGO policyholders ERGO: emergency contact phone numbers: 900 81 06 73
- Visit our website of support in handling claims: FLASH FLOOD help | Sabadell Insurances and Pensions Blog | Home, Car, Family, Retirement
- Tax Agency documentation, explanation of tax measures for taxpayers affected by DANA, approved by Royal Decree-Law 6/2024:
Tax Agency: Main fiscal measures for DANA damages
